Episode 50: Chris Chittenden on Real Accountability [The Amiel Show]

Think that accountability is just about the organizational structure–about who reports to whom?

Think again.

CCBW

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This is a key message of Chris Chittenden, my guest this week on the podcast.

When you look at how work actually gets done, it lives in the conversations between people.

  • If you’re upset at someone for not carrying out a promise, consider this: did they make a promise in the first place?
  • If somebody asks you to do something, are you aware that a negotiation has just begun–even if that person is your boss?
  • Have you ever noticed that the reason breakdowns happen is that others see the world differently from you?

Chris is a master ontological coach based in Australia. I’ve admired his writings for years and enjoyed this opportunity to dig in and ask: what does true accountability look like?

I think you’ll find this interview to have immediate practical impact. Please share with your friends.

Highlights

  • 15:30 What’s missing in traditional leadership programs
  • 20:00 Accountability is about the interactions between people
  • 24:00 What kind of conversation are you in?
  • 29:00 Amiel’s confusion in high school about fuzzy promises
  • 32:00 The ways we respond to requests–most are unclear!
  • 39:30 Making effective offers in the workplace
  • 42:30 Why people give feedback
  • 46:30 Other people have different interests and interpretations from you!
  • 56:00 People send email requests with the assumption they’ve been accepted
  • 1:00:00 It’s also about managing risks
  • 1:04:00 Four ways you can respond to a request
  • 1:07:30 Managing promises is about creating points of choice
  • 1:13:30 How to create a proactive day

 

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“People send email requests assuming they’ve been accepted.”

–Chris Chittenden   Tweet this quote

“Promises underpin the relationships we have with others.”

–Chris Chittenden  Tweet this quote

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Episode 49: Ed Schein On Humble Consulting [The Amiel Show]

How do you help employees become more engaged? How do you retain your best people? How, on any organizational challenge, do you provide real help faster?

Ed Schein answers this question in his brand new book, Humble Consulting.

Ed Schein

One thing you don’t do, he says, is conduct six-month assessments of an organization’s problems or culture. That takes too long. Instead, have a real conversation with the person you’re trying to help. Don’t just give them what they ask for. Find out what really matters to them. Sometimes it’s simpler than you think.

And Ed Schein has a pretty cool resume. An Emeritus Professor at the MIT Sloan School of Management, he invented the notion of organizational culture. Yeah, that was him! He also was the first person to describe what process consultation looks like. That was him, too!

So if you work in and around organizations, you’ve been influenced by his work–whether you know it or not.

To understand what he means by “humble consulting” and how it can add value to your work, listen in to this week’s episode.

It was an honor to talk with Dr. Schein. I hope you enjoy it!

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Highlights

  • 6:30 Why do we need humble consulting?
  • 12:00 In a professional relationship, the client often mistrusts you initially
  • 15:00 Evolution from process consultation to humble consulting
  • 21:00 The most extraordinary gift a consultant could be given
  • 27:00 Trying to fix an unruly group at Digital Equipment Corporation
  • 33:00 Staying overnight with the Ciba-Geigy CEO and his family
  • 41:30 Are you a track team or a soccer team?
  • 46:00 A company dies but its culture survives–is that success?
  • 50:00 Ed is described as a “terrible failure” for overpersonalizing a committee
  • 54:30 Ed’s new partnership with his son

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Doing an organizational diagnosis & making recommendations is much too slow

–Ed Schein  Tweet this quote

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Episode 48: Ba Luvmour On Parenting Teens [The Amiel Show]

Ba Luvmour

Parents of teenagers, this episode is for you.

Ba Luvmour, pioneering educator and Headmaster of Summa Academy in Portland, is back.

A year ago, Ba and I talked about the unique challenges of parenting kids between 8 and 12 years of age.

This week, he describes how around age 13, the rug gets pulled out from under kids. Everything they understood to be true about themselves and the world suddenly changes. The new way that they make meaning of their experience is utterly foreign to them–and their families.

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You probably already understand this.

But do you know how to adapt your parenting to this new stage of development–and the dislocating transition that precedes it? What big mistakes might you be making by not doing so?

If you don’t have good answers to these questions, join the club. Nobody teachers this stuff. If our son wasn’t a student at Ba’s school–and if we hadn’t gone through an intensive parenting curriculum there–we we would be clueless.

For example, are you aware of the ways that you may be pushing your teen away under the false assumption that they want to be left alone? And do you realize that by shifting your approach–like engaging them in inquiry when your instinct is to judge–you can create more loyalty to you?

Yes, I said loyalty.

Ba guides us through these questions with a wise and loving hand. And he is the real deal–street smart in the best sense of the phrase. I know this because our older son has spent three years at the school he cofounded and has been nurtured daily by the teachers that Ba trained.

Enjoy and share widely.

Highlights

  • 5:00 Nature rips the rug out from teens
  • 9:00 The giant mistake parents make with teens
  • 12:00 Playing with identity – sports, zombie movies, academics
  • 14:00 “My child is in my face or in my lap” and taking it personally
  • 19:00 When Ba’s daughter dyed her hair
  • 22:30 Buddies vs friends vs peers
  • 26:00 Helping kids through loss of friendships
  • 35:00 If we didn’t get it, it’s hard to give it
  • 36:15 Boys versus girls
  • 39:45 Teen romance and sexuality
  • 47:45 Alcohol and other drugs
  • 49:30 “Going to the edge” through rites of passage
  • 54:30 When teen identities are no longer sufficient

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“Your teenager isn’t rejecting you. She’s rejecting the former way of relating.”

–Ba Luvmour    Tweet this quote

 

“See through the child’s eyes. Feel through the child’s heart.”

–Ba Luvmour  Tweet this quote

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  • Body Being 0-7 years
  • Feeling Being 8-12 years **focus of this interview
  • Ideal Being 13-18 years
  • Reasonable Being 18-23 years

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Episode 47: Alan Sieler On The 6 Moods Leaders Create [The Amiel Show]

Powerful leaders know how to shift the moods of teams, organizations, and countries.

But first, they need to observe their own moods.

But what exactly is a mood? And why is it so central to action?

To explore these questions, I spoke recently with Alan Sieler, founder of the Newfield Institute and author of the brilliant three-part book series, Coaching to the Human Soul.

Our conversation was both serious and lighthearted–often at the same time. By the end, I felt so in synch with Alan and his message that I was ready to get named an honorary Aussie.

Check it out–and share with your friends.

Alan_Sieler2

Highlights

news_moods

  • 11:00 Why leaders’ moods matter for taking action
  • 16:30 Alan’s “six pack” of moods
  • 22:00 The moods of resentment and peace
  • 25:30 Why a mood of acceptance can help change agents
  • 30:30 The sneaky mood of resignation
  • 38:00 Ambition, the go-for-it mood
  • 44:00 The physical postures of acceptance and ambition
  • 49:00 The mood of anxiety
  • 54:00 The mood of wonder
  • 58:30 Alan reveals his personal experience with moods

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“What makes resignation sneaky is it dresses itself up in disguise as stories & justifications.”

–Alan Sieler  Tweet this quote

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Episode 46: Barrett C. Brown On Leadership For Conscious Capitalism [The Amiel Show]

This week, Barrett C. Brown joins me to talk about the connection between two topics near to my heart: leadership and conscious capitalism.

I invited Barrett for this conversation because he has been working in the field of sustainability for two decades and is an international expert on leadership development and vertical learning.

He brings a calm wisdom and peaceful passion to a topic of epic proportions.

Listen in and share with your friends.

Barrett C Brown_6649_220

Highlights

  • 7:00 Developing inner capacities is the leading edge for sustainability
  • 13:00 Whispers from the future
  • 20:00 The power of vertical learning
  • 33:00 Highly conscious leaders are different from Level 5 leaders
  • 43:30 Later stage leaders who eject themselves from organizations–or reengage in new ways
  • 49:00 What kind of narrative are you choosing to create?
  • 51:30 Barrett’s practices: meditation, action inquiry and Bulletproof Coffee!

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“Leaders who are calm amidst change & ambiguity end up being more effective”

–Barrett C. Brown  Tweet this quote

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Episode 45: Deborah Helsing on Deliberately Developmental Organizations [The Amiel Show]

Let’s talk about how a DDO is different from CYA.

Most of us in the West know the term CYA. It means cover your, ahem, behind. As in: don’t give others any openings to attack you. Doing this is important to individual success in most organizations. So we watch what we say, hide our mistakes, and do whatever it takes to look good to the boss.

A DDO is different. DDO stands for deliberately developmental organization. It’s a place where you are expected to reveal your weaknesses and vulnerability rather than hide them. Really? Are you kidding me? Where giving and receiving feedback is part of everyday work and a path to personal growth and organizational success, rather than a dangerous landmine. Seriously? In a DDO, growing people is central rather than peripheral to the company’s strategy. Baloney. Your accountants must be high on something.

DDOs are different!

If you’re skeptical that it’s possible to work in a DDO, join the club.

If you’re curious what life is like in such a place, set aside an hour this week to listen to my conversation with Deborah Helsing.

Deborah is coauthor with Robert Kegan, Lisa Lahey, Matthew Miller, and Andy Fleming of the brand-new book, An Everyone Culture: Becoming a Deliberately Developmental Organization. She also heads up Coach Learning Programs at Minds at Work, teaches at Harvard, and is a researcher at Way to Grow.

I’d never met Deb before this interview, yet we hit it off right away. Our conversation covered unusually powerful–and unusual–collective practices in three very different DDOs–and how these places contain relatively little CYA behavior.  (By the way, the term “CYA organization” doesn’t appear in the book, and I’m not sure it even exists).

Enjoy this provocative conversation!

Deb Helsing

Highlights

  • 9:30The second job nobody pays you for
  • 24:00 Getting feedback on your “backhand” at Boot Camp
  • 31:00 Talking Partners “meet, vent, and work” first thing every morning
  • 41:30 Using the Issues Log to express dissatisfaction—and respond
  • 45:15 The Dot Collector, a way to give real-time feedback to the person running a meeting
  • 51:00 DDOs feel really strange at first
  • 1:01:00 When employees aren’t a fit in a DDO
  • 1:03:30 A job for high school students unlike any other
  • 1:06:30 The pure business value of running a DDO

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In a typical organization, my second job is expending a lot of energy to look good.

–Deborah Helsing  Tweet this quote

 

Giving & receiving feedback is woven into the life of deliberately developmental organizations

–Deborah Helsing Tweet this quote

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