Episode 54: Geoff Bellman on The Consultant’s Calling, Money, And Power [The Amiel Show]

Geoff Bellman pic

This week I speak with Geoff Bellman, author of The Consultants Calling: Bringing Who You Are To What You Do.

This was the first book that told me — when I read it in 1993 — that it was OK to be myself while working. What a novel idea!

Geoff has seen a lot and has a folksy reflective manner I think you’ll enjoy.

Join us for this conversation about consulting, money, friendship, and power

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Staycations, laughs, and previews

Hi everyone,

How is your week going? My wife and I are doing some staycationing this week. In honor of that, the podcast is on vacation this week.

A great chance to catch up on past episodes–or take a nap (highly advised!)

While I have your attention, I want to confirm the rumors: I am getting back into stand-up comedy this fall and will use it as a practice ground for a new public speaking offer. Stay tuned for more on that early next year.

Coming next on the podcast:

  • Geoff Bellman on The Consultants Calling
  • Charles Duhigg on his new book Smarter, Faster, Better
  • Charles Feltman on the four forms of trust
  • Ari Weinzweig on Zingerman’s Deli, servant leadership, and managing yourself

See you next week!

Episode 53: Talking To Irrational People With Dr. Mark Goulston [The Amiel Show]

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“Mark’s clarity is uncommonly illuminating, sometimes painful, but always helpful.”

That’s what the late leadership thinker Warren Bennis said about this week’s guest on the podcast, Dr. Mark Goulston.

The word that comes to my mind in describing Dr. G is chutzpah, a Yiddish terms for audacity or fearlessness.

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Now, here’s the thing about chutzpah: it’s an amoral concept. You can use it for good or for ill.

Dr. G uses it for good. After two decades as a crisis psychiatrist, he now advises leaders on how to get through to people, trains police and FBI hostage negotiators, co-hosts (as “Whitey Locks”) an all-Black radio show, is the Resident Big Brother at Business Women Rising, and was the subject of a PBS special, “Just Listen with Dr. Mark Goulston.”

This is a man you want on your side.

Think of Dr. G as the Harry Houdini of relationships. Houdini specialized in sensational escapes from insanely challenging physical situations. Dr. G can help you escape from insanely challenging emotional and political situations.

And, even better than Houdini, he can help you avoid many tricky situations to begin with.

Join me as we have a rich conversation about his latest book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life.

Highlights

  • 10:00 Mammals get stress ulcers. Reptiles don’t.
  • 13:30 Identifying people who suck the energy out of you
  • 18:00 Dr. G “listens into” Amiel
  • 23:00 Bullies and Dr. G’s tense encounter with F. Lee Bailey during the O.J. Simpson trial
  • 33:30 Warren Bennis on being a “first class noticer”
  • 41:00 Important, critical, urgent
  • 43:30 Handling “toxic deflectors”
  • 49:30 Putting irrational people in charge–the road rage incident
  • 52:30 Getting out of impasses: tips for Feel-Do and Think-Do people

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Never expect people who suck the energy out of you to not do that

–Dr. Mark Goulston  Tweet this quote

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Episode 52: The Rise And Fall Of Blackberry With Jacquie McNish [The Amiel Show]

Jackie McNish

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On Tuesday Blackberry announced it was discontinuing the Blackberry Classic smartphone.

I never owned a Blackberry, but my wife did when I first met her 13 years ago. Although she never treated it as a Crackberry, it did seem to follow her everywhere.

The Blackberry ruled the universe for many years. And then one day Apple released the iPhone. The world hasn’t been the same since.

But what really happened at this upstart Canadian company based in the small town of Waterloo, Ontario? Who were the people behind the company’s atmospheric rise and ultimate fall? What choices did they make? How did they relate as leaders and human beings?

This is the subject of last year’s highly touted book, Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of Blackberry.

Jacquie McNish, one of the book’s coauthors and an award-winning Wall Street Journal reporter, joins me this week to talk about the amazing human story behind Blackberry.

Highlights

  • 7:00  Who were the two CEOs–and how did they come together?
  • 14:15 Inspired by the Art of War
  • 19:30 A revelation about technology while holding a screaming baby
  • 22:45 Refusing to play the Wall Street and Silicon Valley games
  • 28:30  Dinner with Palm’s CEO, “Topper”
  • 32:45 A patent battle stresses the CEO’s relationship
  • 36:20 A devastating trauma and betrayal
  • 42:45 The Apple/AT&T agreement changes the rules of the game
  • 53:45 Waterloo, Ontario: a tech startup ecosystem

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Blackberry’s CEOs were connected at the hip in business dealings.

–Jacquie McNish Tweet this quote

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Episode 51: The Manly Apology, A Jedi Leadership Trick [The Amiel Show]

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Women apologize too often. Men apologize too little. Not just at home, but in the workplace. Maybe even more so in the workplace.

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In this episode, I challenge men to give more apologies, to do it in a real way, and to stop making lame excuses for not apologizing. I also weave in clips from my interview last year with Robert Augustus Masters, author of To Be A Man: A Guide to True Masculine Power. Robert spoke movingly and compassionately about the power of apologies, and how apologizing requires power. I riff off of his comments.

This is a Jedi Leadership Trick, so you’ll also get the Five Steps to a Manly Apology.

This episode is 15 minutes long.

Highlights

  • 5:30  Five lame excuses for not apologizing
  • 10:20 Five steps to a manly apology: Get Clear, Get Still, Get In Touch, Get Real, Get It Done

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“I’m sorry if this made you angry” is not an apology. It’s the opposite of an apology.

–Amiel Handelsman  Tweet this quote

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Episode 50: Chris Chittenden on Real Accountability [The Amiel Show]

Think that accountability is just about the organizational structure–about who reports to whom?

Think again.

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This is a key message of Chris Chittenden, my guest this week on the podcast.

When you look at how work actually gets done, it lives in the conversations between people.

  • If you’re upset at someone for not carrying out a promise, consider this: did they make a promise in the first place?
  • If somebody asks you to do something, are you aware that a negotiation has just begun–even if that person is your boss?
  • Have you ever noticed that the reason breakdowns happen is that others see the world differently from you?

Chris is a master ontological coach based in Australia. I’ve admired his writings for years and enjoyed this opportunity to dig in and ask: what does true accountability look like?

I think you’ll find this interview to have immediate practical impact. Please share with your friends.

Highlights

  • 15:30 What’s missing in traditional leadership programs
  • 20:00 Accountability is about the interactions between people
  • 24:00 What kind of conversation are you in?
  • 29:00 Amiel’s confusion in high school about fuzzy promises
  • 32:00 The ways we respond to requests–most are unclear!
  • 39:30 Making effective offers in the workplace
  • 42:30 Why people give feedback
  • 46:30 Other people have different interests and interpretations from you!
  • 56:00 People send email requests with the assumption they’ve been accepted
  • 1:00:00 It’s also about managing risks
  • 1:04:00 Four ways you can respond to a request
  • 1:07:30 Managing promises is about creating points of choice
  • 1:13:30 How to create a proactive day

 

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“People send email requests assuming they’ve been accepted.”

–Chris Chittenden   Tweet this quote

“Promises underpin the relationships we have with others.”

–Chris Chittenden  Tweet this quote

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