Episode 39: Elizabeth Doty On Making Only Promises You Can Keep [The Amiel Show]

Elizabeth Doty is on a mission to focus leaders on their most critical commitments. In Episode 39 of the podcast, this seasoned consultant, author, and frequent contributor to Strategy + Business joins me to ask:

  • What if we were to take our commitments to each other so seriously that we made only the ones we knew we could keep?
  • What if companies recognized that the reliability of their promises to customers and society was central to their success?
  • What if teams stopped waiting around for new leaders to define direction and instead said, “Here’s a proposal for the next three months. Can you support this?”

I think you’ll get great value from this invigorating, high impact conversation. Please share with your friends!

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Highlights

  • 5:00 “The company made me a liar.”
  • 7:20 When businesses drift from their promises
  • 13:30 Why scapegoating CEOs or “rogue employees” doesn’t improve outcomes
  • 16:30 Creating shared maps of different parts of the system
  • 18:00 The peril of new leaders ignoring existing commitments
  • 27:00 The measurable benefits of companies keeping commitments
  • 33:00 A “no harm” diamond company commits to a simple rule
  • 41:00 What teams can do during leadership changes instead of waiting for direction
  • 46:30 Why keeping your head down is risky
  • 48:00 The power of “irrational generosity” during downward spirals
  • 52:30 A hopeful story about promises, money, and career trajectories

Listen to the Podcast

Tweet a Quote

There is an art in crafting commitments and being clear what we’re committing to.

–Elizabeth Doty   Tweet this quote

A recipe for stalling: change your leaders often or put your strategy into question.

–Elizabeth Doty   Tweet this quote

Explore Additional Resources

Liberating structures, a concept introduced by Bill Torbert
Strategy maps—articles by Robert Kaplan and David Norton in Strategic Finance and HBR

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