Guaranteed Miscoordination of Action [Drawing]

This is the second in a series of drawings that illustrate key principles from my podcast and writings.

In this case, “miscoordination” is a shorter way of saying “everything gets screwed up.” Which, sometimes, it does. Now, wouldn’t it be nice if you could make this happen less often—if things could consistently go smoothly?

What else do you want to know about this topic?

Episode 84: Kavanaugh/Ford From Seven Angles [The Amiel Show]

This week I look at the Kavanaugh/Ford hearings and the conversations about it from seven different perspectives. You will quickly discover how deeply immersed (OK, obsessed) I’ve been the past couple of weeks, how closely I’ve followed both the minute facts and the larger political and cultural story, and, at times, how emotionally involved I’ve become. Here, we fly the Amiel Show airplane up to 30,000 feet and observe—sometimes calmly and sometimes with great passion—the events of the past two weeks, what they mean, and how we can grow ourselves through this complex and challenging experience.

Highlights

  1. Should the Senate confirm Kavanaugh or not?
  2. What actually happened? Why do lies about blacking out matter? (23:00)
  3. Women’s voices and how men discredit then (34:30)
  4. Framing the political debate—right wing narratives, the straw man argument, and intentional polarization into tribes (53:00)
  5. Flake’s fuzzy request for an FBI investigation—there was no promise (1:17:00)
  6. Bro Codes—old and new (1:28:00)
  7. Parenting boys and girls in this era toward healthy development (1:49:00)

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Episode 79: Integral Mashup On Managing Promises [The Amiel Show]

Introducing… the first integral mashup on managing promises.

I’ve pulled short audio clips from five past interviews and added my own commentary—all on the topic of how we get things done in life through conversation.

This is my favorite topic in leadership development, particularly when meshed with other valuable frames, like the idea that we are all in over our heads in complexity, so why not grow a little bit?

Joining us on this journey are Bob Dunham, Lisa Marshall, Chris Chittenden, Elizabeth Doty, and Susanne Cook-Greuter.

All together in one place for the first time…sort of!

This episode is an experiment. It was both fun and challenging to unpack different guests’ ideas and then place them in a slightly larger context. This stretched my brain!

I’d love your help. Please shoot me a 1-2 line email and let me know what you think.

  • What worked for you?
  • What was missing?
  • Any topics you suggest for future Integral Mashups? Looking at the podcast archives gives me ideas…

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The Year Ahead [New Post]

Thank you all for listening to my podcast, reading my posts, and sending kudos, queries, and quirky questions. As we close out 2017 and step into 2018, I want to share a few words about what you can expect from staying in conversation with me.

  • Growing as a leader and human being in organizations. This remains the primary focus of my podcast, blog, and client work. What can we learn about this process from different teachers, studies, experts, traditions, and organizations?
  • In-depth interviews. I’m committed to providing high-quality, in-depth interviews that make you think. I pick guests whose work I admire and ask them to dive deeply. These folks have a lot to say, so I give them the spotlight and challenge them to stretch their own thinking an extra inch.
  • Accomplishing work together by managing promises. My clients are reporting a great deal of benefit from an approach to collaborative work that I call “managing promises.” I’m using it with teams and individuals to produce better results with fewer headaches. (If you’d like to talk about using this with your team, send me a note). You may recognize this theme from past interviews with Elizabeth Doty about making only promises you can keep, Bob Dunham on listening for commitment and executives’ new promises, and Chris Chittenden on real accountability. Why do so many handoffs between people go awry? Why is it frustrating when people don’t give you what you ask for and yet so challenging to talk with them about this in a way that improves future results? What happens when you make more powerful offers in your organization, and what specific steps are needed to do this? How can you raise the performance of your entire team by learning the real anatomy of action? I’ve taken many of these ideas (originally from Fernando Flores’s “conversation for action”) and fleshed them out into a comprehensive model called the “promise cycle”. I’ve written a short yet fairly technical playbook about this called Reliable Results. In the coming year, I’ll be doing more interviews and Jedi Leadership Tricks on this topic, posting more diagrams like Fuzzy Promises, Fuzzy Mittens, and continuing to share it with teams. I think there is great potential to do for managing promises with others what David Allen has done with managing agreements with yourself.
  • The American experience with race—a new series. Most conversation about race in the United States is simplistic, polemical, and poorly grounded in history. We are arguing past each other rather than listening to each other, focusing only on the latest outrages, and not sufficiently integrating different perspectives. To me, it’s a huge leadership topic, something that can inform how we understand ourselves and the people we work with even when the topic at hand is not about race. That’s because to talk with wisdom about race is to talk about what it means to be human beings in all our beautiful complexity. I’ll be asking podcast guests to explore this topic with me in an integral way. We’ll delve into individual beliefs and behaviors, culture, and societal structures.
  • Synthesizing key concepts. Several listeners have recently challenged me to share my own understanding on the many ideas I explore with guests. To synthesize and illuminate what I’ve been learning. Expect to see at least a couple forays in this direction in the coming year.

Once again, thank you for walking with me on this journey. Anything in this note strike you as particularly important? Have any other suggestions for me. I welcome your emails!

 

Episode 69: Executives’ New Promises With Bob Dunham [The Amiel Show]

Bob-Dunham

This week on the podcast, I welcome back Bob Dunham to discuss the transition from manager to executive.

Bob heads up the Institute for Generative Leadership, where for three decades he has developed leaders and coaches.

In episode 7, he described how to make reliable promises and the importance of listening for commitment.

This time, we explored how becoming an executive involves a new category of promises. Skillfully managing these promises requires new conversations, skills, and presence. Why do many people fail in transitioning to the executive role? What does it take to cross this chasm successfully? How can you prepare yourself for the transition?

Join Bob and me as we delve into these questions and more.

And, as always, share with friends who might enjoy these insights.

Highlights

  • 9:00 People are often blind to the outcome
  • 17:00 When you have plans but no promises
  • 21:30 Not having honest conversations is a setup for failure
  • 28:30 Blind spot: the learning path for new managers
  • 40:00 Good managers assess their direct reports’ assessments
  • 42:00 Executives’ new promises and conversations
  • 53:00 It’s all about what we listen for

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Fuzzy Promises, Fuzzy Mittens

Mitten weather is a few months away in Oregon. Promises, on the other hand, are year-round.

In rain, shine, and snow, clear promises improve trust and results.

And fuzzy promises?

Example 1

“Can you meet the rest of the team outside the lab tomorrow at noon?”

“I’ll try.”

Example 2

“I really need that report by October 1. Can you do it?”

“Maybe.”

Example 3

“If I go out on a limb this afternoon, would you be willing to back me up?”

“Sure” [in a soft and uncertain voice]

The Basic Equation

Request + Acceptance = Promise

The Fuzzy Promise Equation

Request + Ambiguous Response = Fuzzy Promise + Confusion + Resentment