Mitten weather is a few months away in Oregon. Promises, on the other hand, are year-round.
In rain, shine, and snow, clear promises improve trust and results.
And fuzzy promises?
Example 1
“Can you meet the rest of the team outside the lab tomorrow at noon?”
“I’ll try.”
Example 2
“I really need that report by October 1. Can you do it?”
“Maybe.”
Example 3
“If I go out on a limb this afternoon, would you be willing to back me up?”
“Sure” [in a soft and uncertain voice]
The Basic Equation
Request + Acceptance = Promise
The Fuzzy Promise Equation
Request + Ambiguous Response = Fuzzy Promise + Confusion + Resentment