Episode 5: Vicki Halsey on “Woo ‘n’ Do” Learning, Email Quality, and Legendary Service [The Amiel Show]

In Episode 5 of The Amiel Show, I speak with Vicki Halsey. Vicki has long been one of the key players in The Ken Blanchard Companies and currently serves at VP of Applied Learning. Below is a photo of her with Ken Blanchard, with whom she coauthored the book Legendary Service. In this high-energy conversation, Vicki and I discuss:

  • How to improve the way managers learn by shifting from “Sit ‘n’ Get” to “Woo ‘n’ Do”
  • How to manage email before it manages you by sending fewer emails and increasing the quality of the ones that we do send
  • The difference between legendary service and the ordinary service most of us experience most of the time

Vicki Halsey

Listen to the Podcast

Master difficult conversations

Learn my best tips for staying cool under pressure and elevating your leadership in complex times.


Tweet a Quote

“If people have to slow down to read your email, they are going to minimize you”—Vicki Halsey  Tweet this quote

Explore Additional Resources

The Ken Blanchard Companies

Brilliance by Design: Creating Learning Experiences that Connect, Inspire, and Engage by Vicki Halsey

Situational leadership—four styles of leading: telling, selling, participating, and delegating and the Situational Leadership II program

The Hamster Revolution: How to Manage Your Email Before It Manages You by Vicki Halsey

Legendary Service: The Key is To Care by Ken Blanchard, Vicki Halsey, and Kathy Cuff

Ask A Question to Knockman the Magnificent

My good friend, Knockman The Magnificent (named after the Jewish Mystic, Nachman of Breslow, but with a 21st century pragmatic orientation), will soon be answering questions on the show. You leave me a short voice message (directly through your computer) with your question. If I select it, I’ll play it on the air, and Knockman will answer it. Click here to ask your question.

New to Podcasts? Here Are a Few Simple Steps to Get Started

The easiest way to listen is to download a podcast application on your iPhone, iPad, or Android phone. Two popular apps are Downcast and PocketCasts.

These apps allow you to subscribe, download, and listen to a podcast directly on your mobile device. No need to synch with your computer. They also automatically update your podcasts every time a new episode is released.

Applaud, Send Friends…or Both!

If you enjoyed the show, please rate it on iTunes and write a brief review.

If you have friends who might enjoy listening, please email them a link to this episode.