Think that accountability is just about the organizational structure–about who reports to whom?
Think again.
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This is a key message of Chris Chittenden, my guest this week on the podcast.
When you look at how work actually gets done, it lives in the conversations between people.
- If you’re upset at someone for not carrying out a promise, consider this: did they make a promise in the first place?
- If somebody asks you to do something, are you aware that a negotiation has just begun–even if that person is your boss?
- Have you ever noticed that the reason breakdowns happen is that others see the world differently from you?
Chris is a master ontological coach based in Australia. I’ve admired his writings for years and enjoyed this opportunity to dig in and ask: what does true accountability look like?
I think you’ll find this interview to have immediate practical impact. Please share with your friends.
Highlights
- 15:30 What’s missing in traditional leadership programs
- 20:00 Accountability is about the interactions between people
- 24:00 What kind of conversation are you in?
- 29:00 Amiel’s confusion in high school about fuzzy promises
- 32:00 The ways we respond to requests–most are unclear!
- 39:30 Making effective offers in the workplace
- 42:30 Why people give feedback
- 46:30 Other people have different interests and interpretations from you!
- 56:00 People send email requests with the assumption they’ve been accepted
- 1:00:00 It’s also about managing risks
- 1:04:00 Four ways you can respond to a request
- 1:07:30 Managing promises is about creating points of choice
- 1:13:30 How to create a proactive day
Tweet a Quote
“People send email requests assuming they’ve been accepted.”
–Chris Chittenden Tweet this quote
“Promises underpin the relationships we have with others.”
–Chris Chittenden Tweet this quote
Explore Additional Resources
- Talking About, the home of Chris’s coaching and ontological study
- Fernando Flores
- Newfield Institute
- Jacqui Chaplin
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