Promises

Make life bigger than “Yes” versus “No”

by amiel · Aug 20, 2014

Many people want you to stop saying “Yes” to everything. It’s overloading your life, sapping your energy, and keeping you from doing the meaningful stuff. Jeff Goins calls this “the small but soul-crushing word you use every day.”

Their solution? Say “No.”

This recommendation isn’t wrong, just incomplete. What it leaves out are two other legitimate responses to requests. By incorporating these into your repertoire, you not only free yourself from overscheduling. You also live a bigger life.

But first…

The virtues of saying “No”

Let’s give “No” its due. If you’re the kind of person who agrees to everything, making more frequent use of “No” helps you: [Read more…] about Make life bigger than “Yes” versus “No”

$10K Phrases: “Help Me Understand”

by amiel · Aug 6, 2014

One of my favorite $10,000 phrases is “help me understand.” In this post, I describe why this phrase produces powerful leadership conversations, when to use it, and how to incorporate it into your day-to-day communication.

Why say “help me understand”

This phrase has three important purposes: [Read more…] about $10K Phrases: “Help Me Understand”

Unpacking the HealthCare.gov crash

by amiel · Dec 17, 2013

On November 22, the New York Times ran a long article detailing the organizational and managerial problems behind the crash of HealthCare.gov. Art Kleiner, editor-in-chief of strategy+business, calls this “one of the most important articles on management this year.” I agree. Kleiner goes on to suggest that the Affordable Care Act (ACA) is a test case for the idea that the private sector needs effective government, and that the way to get effective government is to free it to learn and reform. In short, let’s demand and support effective management in our public sector agencies.

What exactly does it mean to manage effectively in the public sector? And how do you produce accountability? In recent posts on this blog, I’ve begun introducing the practices of promise-based management, like making effective requests and reliable promises. The recent experience of HealthCare.gov as described by the Times presents a brilliant opportunity to illustrate these practices through a real-life example that everyone is talking about. Let’s give it a shot.

Knowing how long it would take to complete and test the software, the company’s officials and other vendors believed that it was impossible to open a fully functioning exchange on Oct. 1….Government officials, on the other hand, insisted that Oct. 1 was not negotiable.

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