When you say that you “trust” someone–or that someone else “trusts” you–what exactly do you mean? We toss the word “trust” around left and right. We make major life decisions based on it. But what does the word actually mean?
If you want to improve relationships and outcomes at work and beyond, a simple unified view of “trust” just doesn’t cut it.
According to this week’s guest, Charles Feltman, there are four different dimensions to trust: competence, reliability, sincerity, and care.
What happens when you trust someone’s reliability but not their sincerity? Or how about when someone trusts your sincerity but considers you incompetent at a particular activity?
The distinctions that Charles offers in this interview–and in his wonderful book The Thin Book of Trust–can literally change how you make sense of your leadership. And life.
Please listen in and share with friends.
Highlights
- 9:30 Who gets to decide how trustworthy you are?
- 16:30 The big problem with the trust/distrust distinction
- 18:30 Four assessments of a person’s trustworthiness
- 22:30 What if you’re competent and sincere, but not reliable?
- 28:30 Drive by requests
- 40:00 Enemies of trust in sincerity—telling probable truths
- 51:30 Let key people know where you are not competent
- 56:00 Approaching someone you don’t trust
- 1:02:00 What if you sense someone doesn’t trust you?
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Tweet a Quote
Trust is making something I value vulnerable to another person’s actions.
–Charles Feltman Tweet this quote
Explore Additional Resources
- Insight Coaching, Charles’s business
- The Thin Book of Trust by Charles Feltman
- “The 4 Distinctions of Trust”
- “Avoiding Enemies of Trust”
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