This is one of my main bodies of work. It helps you make actionable everything you care about: leading people, creating healthy organizations, navigating complexity, women in leadership, sustainable business, racial identity, you name it.
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Stop agreeing to unclear requests
Teaching doctors how to say “I’m sorry”
Make life bigger than “yes” versus “no”
My interview about managing commitments and the Enneagram on the Productive Flourishing podcast
Accountability and reliable promises: part 1, part 2, and part 3
Integral mashup on managing promises (episode 79)
Reliable promises and listening for commitment with Bob Dunham (episode 7)
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Getting Things Done (GTD) and promise-based management with Michael Dolan (episode 89)
The four things people may mean when they say “I trust you”
That time he didn’t cancel his request
Conversation micro-habit: “help me understand”
Executives’ new promises with Bob Dunham (episode 69)
Making only promises you can keep with Elizabeth Doty (episode 39)
How to make peace with your enemies at work and beyond, article in Fast Company
How to keep your cool at work at all times, article in Fast Company
Listen and speak as the change
We are built for distraction and grow into listening
Putting yourself in their shoes is a conversation skill you can practice
Why “aha” moments need conversation supplements
How to build emotional intelligence while you listen
Don’t bet everything on the heart
Three ways in complex times to ensure you’re in the same conversation with others
Seven pivotal conversations to have this week with colleagues and family
Four ways to ask for a promotion with vastly different results
Guaranteed miscoordination of action
Lies, authority, and assessments with Chris Chittenden (episode 67)
Servant leadership at Zingerman’s with Ari Weinzweig (episode 57)
Episode 56: Charles Feltman on the four kinds of trust
Real accountability with Chris Chittenden (episode 50)
The six moods leaders create with Alan Sieler (episode 47)
Exiting, firing and burnout nation with Lisa Marshall (episode 42)
What to do when you stand someone up
The triple-perspective combo (episode 30)
The updated (2015) version of Getting Things Done with David Allen (episode 13)
How to regain center after the bull strikes
Unpacking the healthcare.gov crash
Accountability requires authentic promises
Pivotal practices for leading innovation—the BPI network interviews me