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Managing Commitments And Conversation Micro-Habits

This is one of my main bodies of work. It helps you make actionable everything you care about: leading people, creating healthy organizations, navigating complexity, women in leadership, sustainable business, racial identity, you name it.

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Stop agreeing to unclear requests

Teaching doctors how to say “I’m sorry”

Make life bigger than “yes” versus “no”

My interview about managing commitments and the Enneagram on the Productive Flourishing podcast

Accountability and reliable promises: part 1, part 2, and part 3

Integral mashup on managing promises (episode 79)

Reliable promises and listening for commitment with Bob Dunham (episode 7)

ASAP is a four-letter word

Dive in more here

Getting Things Done (GTD) and promise-based management with Michael Dolan (episode 89)

The four things people may mean when they say “I trust you”

That time he didn’t cancel his request

Conversation micro-habit: “help me understand”

Executives’ new promises with Bob Dunham (episode 69)

Making only promises you can keep with Elizabeth Doty (episode 39)

How to make peace with your enemies at work and beyond, article in Fast Company

How to keep your cool at work at all times, article in Fast Company

Words to grow by

Listen and speak as the change

We are built for distraction and grow into listening

Putting yourself in their shoes is a conversation skill you can practice

Why “aha” moments need conversation supplements

How to build emotional intelligence while you listen

Why pausing makes you smarter

Don’t bet everything on the heart

Three ways in complex times to ensure you’re in the same conversation with others

Five keys to influencing up

Seven pivotal conversations to have this week with colleagues and family

Four ways to ask for a promotion with vastly different results

Guaranteed miscoordination of action

Fuzzy promises, fuzzy mittens

Lies, authority, and assessments with Chris Chittenden (episode 67)

Why people resent your help

Servant leadership at Zingerman’s with Ari Weinzweig (episode 57)

Episode 56: Charles Feltman on the four kinds of trust

Real accountability with Chris Chittenden (episode 50)

The six moods leaders create with Alan Sieler (episode 47)

Exiting, firing and burnout nation with Lisa Marshall (episode 42)

What to do when you stand someone up

The triple-perspective combo (episode 30)

The updated (2015) version of Getting Things Done with David Allen (episode 13)

Michael Dolan on relaxed productivity and removing “stuff” from your psych with Michael Dolan (episode 2)

How to regain center after the bull strikes

Unpacking the healthcare.gov crash

Accountability requires authentic promises

Pivotal practices for leading innovation—the BPI network interviews me

Effective arguing—Ridiculously Efficient interviews me

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