Three Downsides of Emotional Intelligence

Over the past decade “emotional intelligence” has become a big buzz word. Managers thrive when they have it. Marriages end when they don’t. And if you aren’t in touch with your cat’s emotions, you don’t deserve to call yourself a cat person. That’s all fine and good. But what about the downsides of emotional intelligence? Isn’t it […]

If you can’t join them, beat them


In 1979, the Ann Arbor Arsenal soccer team held tryouts. Twelve boys showed up to compete for a single open spot on the team. I was one of them. The morning started with demonstrations of individual skills. We passed, trapped, dribbled, and shot the ball. Bonus points went to anyone who could juggle more than ten […]

More deliberate practice for managers, not less

Professor Phil Rosenzweig of IMD thinks that deliberate practice—using feedback and correction to improve skills—can can help executives perform better. I couldn’t agree more. However, he cautions against applying the laws of deliberate practice too widely. “We do ourselves a disservice,” he writes at, “by implying that we can practice our way to success […]

Accountability and reliable promises, pt. 2

Part 2 in a 3-part series What does it mean to have accountability? As we observed in an earlier post, piggybacking off of Mark Graban, if a hospital manager expect nurses to be responsible for filling foam canisters to increase the odds of hand washing to protect patients, there needs to be an explicit promise […]

Accountability and reliable promises, pt. 1

Part 1 in a 3-part series What do we mean by accountability? In a recent post, I suggested that it’s silly to hold someone responsible for fulfilling a promise when they never actually made a promise. After all, request + acceptance = promise. Let’s connect this to an insightful take on the same question provided by Mark […]

Why you need more sleep and how to get it

“Like a drunk, a person who is sleep-deprived has no idea how functionally impaired he or she truly is.” —Charles Czeisler, Harvard Medical School According to the National Sleep Foundation, 95 percent of us need 7-8 hours per night. Think you need only 5? Maybe you are superhuman. However, research shows that superhuman performers in […]