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Episode 56: Charles Feltman On The Four Kinds Of Trust [The Amiel Show]

Episode 56: Charles Feltman On The Four Kinds Of Trust [The Amiel Show]

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When you say that you “trust” someone–or that someone else “trusts” you–what exactly do you mean? We toss the word “trust” around left and right. We make major life decisions based on it. But what does the word actually mean?

If you want to improve relationships and outcomes at work and beyond, a simple unified view of “trust” just doesn’t cut it.

According to this week’s guest, Charles Feltman, there are four different dimensions to trust: competence, reliability, sincerity, and care.

What happens when you trust someone’s reliability but not their sincerity? Or how about when someone trusts your sincerity but considers you incompetent at a particular activity?

The distinctions that Charles offers in this interview–and in his wonderful book The Thin Book of Trust–can literally change how you make sense of your leadership. And life.

Please listen in and share with friends.

Highlights

  • 9:30 Who gets to decide how trustworthy you are?
  • 16:30 The big problem with the trust/distrust distinction
  • 18:30 Four assessments of a person’s trustworthiness
  • 22:30 What if you’re competent and sincere, but not reliable?
  • 28:30 Drive by requests
  • 40:00 Enemies of trust in sincerity—telling probable truths
  • 51:30 Let key people know where you are not competent
  • 56:00 Approaching someone you don’t trust
  • 1:02:00 What if you sense someone doesn’t trust you?

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Trust is making something I value vulnerable to another person’s actions.

–Charles Feltman  Tweet this quote

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Episode 55 Charles Duhigg on Smarter Faster Better [The Amiel Show]

Episode 55 Charles Duhigg on Smarter Faster Better [The Amiel Show]

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Charles Duhigg pic

Charles Duhigg’s first book The Power of Habit spent over a year on the New York Times bestseller list. In addition to being popular, it was darn good.

So when I heard he was coming out with a second book, Smarter Faster Better, I invited him for an interview. After several back and forth emails with his friendly team of publicists, he accepted. (Although I’ve interviewed other luminaries like David Allen, this was my first experience with a publicist–other than the one I hired to help with Practice Greatness.)

The new book’s subtitle is The Secrets of Being Productive in Life and Business. I forgot to ask him which part of business is outside of life. Or if he thought he’d sell more copies calling it Dumber Slower and Worse–which has a nice ring to it, don’t you think? Otherwise, it was a good interview.

My goal is always to make my guests laugh, praise my genius, or comment on my humility. I’m not sure any of those things happened this time, but I sensed Charles smiling on a couple of occasions. Small wins, people. Small wins.

Enjoy!

Highlights

  • 3:30 Who ate the chocolate chip cookie?
  • 6:00 Charles’s experiments in meeting new people at conferences
  • 11:00 Why psychological safety matters in produces great teams
  • 16:00 Saturday Night Live’s early seasons—how even misanthropes can work well together
  • 19:00 Making better decisions by thinking probabilistically
  • 26:30 Subversives in nursing homes—transforming chores into choices
  • 28:00 Marine Corps Boot Camp—improving self-motivation by asking why you are doing something

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You’ll be amazed by how much self-motivation gets generated by asking yourself why.

–Charles Duhigg  Tweet this quote

 

Lorne Michaels models psychological safety and he’s not even a particularly nice person.

–Charles Duhigg   Tweet this quote

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Leadership Coaches for Steady Hands on the Nuclear Codes [New Post]

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I won’t coach a leader with an untreated mental illness. They need to be in a different room with a different person.
It’s a basic standard in executive coaching.
I never thought I’d need to apply the same principle to voting for President. Every major party candidate in my lifetime has been relatively sane. I may disagree vociferously with their politics, but I don’t fear giving them access to the nuclear codes.
This year it’s different.
That’s why I’m choosing today to write to you today about national politics. It’s a topic I rarely bring up in my work with leaders because our success together depends on mutual trust. Talking politics can get in the way of that.
But the choice we face in this year’s Presidential election isn’t about liberal versus conservative, Democrat versus Republican, or even light versus dark.
It’s about sanity versus insanity. Having a balanced temperament versus constantly coming unhinged.
One candidate in this race has, at minimum, an untreated personality disorder. When he speaks for more than thirty seconds, I think to myself, “This man is not well.”
Do you know what I’m talking about?
I’m confident you do.
The other candidate is unmistakably sane. You may or may not love the thoughts in her head, but it’s clear that her head is on straight.
This difference matters. A lot.
For example, the President of the United States has access to many things that you and I don’t. One of those is the codes to launch nuclear missiles. These codes follow the President around everywhere he or she goes. When the President chooses to use these codes, big stuff happens.
Saying “big stuff”sounds funny but we all know it’s not a joke. That’s why we want the person with access to the nuclear codes to have steady hands and a sane mind.
It’s the bare minimum prerequisite for the office, more so even than relevant experience, knowledge of how government works, aligned worldviews, or basic competence.
Steady hands and a sane mind. This description applies to only one major party nominee in this race.
She happens to be a Democrat. And her opponent, the one whose mind is not well, is running in this race as a Republican. However, for once, those party distinctions don’t really matter to me. If he were running as a Democrat (which is not implausible given his current views on trade and past views on social issues), I’d vote for the Republican.
That’s why I’ve chosen today to speak up. And why I’m starting a group called Leadership Coaches for Steady Hands on the Nuclear Codes.
Yeah, I know, that’s a long name, but it’s a start, and it captures what we stand for:
  • People with expertise in leadership speaking up at an important moment in history
  • Naming the key distinction between the two major candidates
  • Applying it to a monumental power of the Presidency
  • Doing this in a way that emphasizes we are for something good rather than just against something dangerous

 
Stay tuned for more as this group takes shape.

Episode 54: Geoff Bellman on The Consultant’s Calling, Money, And Power [The Amiel Show]

Episode 54: Geoff Bellman on The Consultant’s Calling, Money, And Power [The Amiel Show]

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Geoff Bellman pic

This week I speak with Geoff Bellman, author of The Consultants Calling: Bringing Who You Are To What You Do.

This was the first book that told me — when I read it in 1993 — that it was OK to be myself while working. What a novel idea!

Geoff has seen a lot and has a folksy reflective manner I think you’ll enjoy.

Join us for this conversation about consulting, money, friendship, and power

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Staycations, laughs, and previews

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Hi everyone,

How is your week going? My wife and I are doing some staycationing this week. In honor of that, the podcast is on vacation this week.

A great chance to catch up on past episodes–or take a nap (highly advised!)

While I have your attention, I want to confirm the rumors: I am getting back into stand-up comedy this fall and will use it as a practice ground for a new public speaking offer. Stay tuned for more on that early next year.

Coming next on the podcast:

  • Geoff Bellman on The Consultants Calling
  • Charles Duhigg on his new book Smarter, Faster, Better
  • Charles Feltman on the four forms of trust
  • Ari Weinzweig on Zingerman’s Deli, servant leadership, and managing yourself

See you next week!

Episode 53: Talking To Irrational People With Dr. Mark Goulston [The Amiel Show]

Episode 53: Talking To Irrational People With Dr. Mark Goulston [The Amiel Show]

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“Mark’s clarity is uncommonly illuminating, sometimes painful, but always helpful.”

That’s what the late leadership thinker Warren Bennis said about this week’s guest on the podcast, Dr. Mark Goulston.

The word that comes to my mind in describing Dr. G is chutzpah, a Yiddish terms for audacity or fearlessness.

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Now, here’s the thing about chutzpah: it’s an amoral concept. You can use it for good or for ill.

Dr. G uses it for good. After two decades as a crisis psychiatrist, he now advises leaders on how to get through to people, trains police and FBI hostage negotiators, co-hosts (as “Whitey Locks”) an all-Black radio show, is the Resident Big Brother at Business Women Rising, and was the subject of a PBS special, “Just Listen with Dr. Mark Goulston.”

This is a man you want on your side.

Think of Dr. G as the Harry Houdini of relationships. Houdini specialized in sensational escapes from insanely challenging physical situations. Dr. G can help you escape from insanely challenging emotional and political situations.

And, even better than Houdini, he can help you avoid many tricky situations to begin with.

Join me as we have a rich conversation about his latest book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life.

Highlights

  • 10:00 Mammals get stress ulcers. Reptiles don’t.
  • 13:30 Identifying people who suck the energy out of you
  • 18:00 Dr. G “listens into” Amiel
  • 23:00 Bullies and Dr. G’s tense encounter with F. Lee Bailey during the O.J. Simpson trial
  • 33:30 Warren Bennis on being a “first class noticer”
  • 41:00 Important, critical, urgent
  • 43:30 Handling “toxic deflectors”
  • 49:30 Putting irrational people in charge–the road rage incident
  • 52:30 Getting out of impasses: tips for Feel-Do and Think-Do people

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Never expect people who suck the energy out of you to not do that

–Dr. Mark Goulston  Tweet this quote

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Episode 52: The Rise And Fall Of Blackberry With Jacquie McNish [The Amiel Show]

Episode 52: The Rise And Fall Of Blackberry With Jacquie McNish [The Amiel Show]

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Jackie McNish

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On Tuesday Blackberry announced it was discontinuing the Blackberry Classic smartphone.

I never owned a Blackberry, but my wife did when I first met her 13 years ago. Although she never treated it as a Crackberry, it did seem to follow her everywhere.

The Blackberry ruled the universe for many years. And then one day Apple released the iPhone. The world hasn’t been the same since.

But what really happened at this upstart Canadian company based in the small town of Waterloo, Ontario? Who were the people behind the company’s atmospheric rise and ultimate fall? What choices did they make? How did they relate as leaders and human beings?

This is the subject of last year’s highly touted book, Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of Blackberry.

Jacquie McNish, one of the book’s coauthors and an award-winning Wall Street Journal reporter, joins me this week to talk about the amazing human story behind Blackberry.

Highlights

  • 7:00  Who were the two CEOs–and how did they come together?
  • 14:15 Inspired by the Art of War
  • 19:30 A revelation about technology while holding a screaming baby
  • 22:45 Refusing to play the Wall Street and Silicon Valley games
  • 28:30  Dinner with Palm’s CEO, “Topper”
  • 32:45 A patent battle stresses the CEO’s relationship
  • 36:20 A devastating trauma and betrayal
  • 42:45 The Apple/AT&T agreement changes the rules of the game
  • 53:45 Waterloo, Ontario: a tech startup ecosystem

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Blackberry’s CEOs were connected at the hip in business dealings.

–Jacquie McNish Tweet this quote

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